How to connect to \\ddsupportportal.file.core.windows.net\customeruploads
For the purpose of uploading large format files to the DataDynamics Support Portal. Please follow this method to connect to \\ddsupportportal.file.core.windows.net\customeruploads
- Locate the files you wish to upload on the local filesystem.
- Open PowerShell with elevated privileges. (Administrator)
- The PowerShell script below is coded to locally mount the Z: drive. Please make sure Z: is not already in use. Run the command 'net use'. If Z: is available, proceed with the script. If Z: is already in use, change the script to a drive letter that is available. (such as D:. or Y:, etc.)
- Paste the below script into the PowerShell terminal and run it. It will connect to \\ddsupportportal.file.core.windows.net with the provided credentials and mount the Z:\ drive to the customeruploads directory.
- Once this script completes successfull, at the command line copy the files from your local filesystem to Z:\
example: 'copy C:\Users\user01\Downloads\LogFile001.txt z:\'
note: To verify the file copied, at the command line run 'dir z:\' It should return a listing of all files and directories under z:\.
The script to run in the PowerShell terminal:
if ($connectTestResult.TcpTestSucceeded) {
# Save the password so the drive will persist on reboot
cmd.exe /C "cmdkey /add:`"ddsupportportal.file.core.windows.net`" /user:`"localhost\ddsupportportal`" /pass:`"DSbwUiLiH92Cr++t1svGcwpXhy5ZoCPgI8JIeBd8eCG5SVBZ9GwW8homJBzqHHtD4Ef4Wrlv5tY5+AStv60LsQ==`""
# Mount the drive
New-PSDrive -Name Z -PSProvider FileSystem -Root "\\ddsupportportal.file.core.windows.net\customeruploads" -Persist
} else {
Write-Error -Message "Unable to reach the Azure storage account via port 445. Check to make sure your organization or ISP is not blocking port 445, or use Azure P2S VPN, Azure S2S VPN, or Express Route to tunnel SMB traffic over a different port."
}